In this Agreement, a reference to:
Typelane, we, us or our means Typelane and / or the legal entity behind Typelane, the Customer, you or your means the entity or person who has created an account and or signed an agreement with Typelane.
Users means any person or entity to whom you provide access to our Services, including any administrators or mangers of your account or survey respondents; and
Customer Data means any content or data that you or your Users submit or transfer to Typelane using the Services (including personal data or survey responses);
These General Terms and the Agreement form a contract between you and Typelane. This Agreement governs your subscription to, and use of, Typelane’s website and/or other related applications or services (together, the Services).
During the Term, we will provide you with access to, and use of, the Services ordered described by the agreement. You may order additional services at any time during the Term by contacting our Customer Success team. We will invoice you for any additional services you order after the start of the Term at the time those Services are ordered.
We continually change and improve our Services. Typelane may alter the Services at any time without prior notice. We will endeavour to provide you with prior notice if we make a change to the Services resulting in an overall material decrease in functionality of the Services.
We may limit or suspend the Services from time to time at our discretion (for example, to perform scheduled maintenance or in the event of a security emergency). If Typelane limits or suspends the Services, we will endeavour to give you reasonable advance notice so that you can plan around it. However, there may be some situations, such as security emergencies, where it may not be practicable for us to give you advance notice
If you use any third-party service with the Services (for example, Slack), you acknowledge that third party service may access or use the Customer Data. Typelane will not be responsible for any act or omission of the third party, including such third party’s use of Customer Data. Typelane does not warrant or support any such third-party service, and you should contact that third party for any issues arising from your use of the third party service.
Typelane Services are billed on a subscription basis (Subscription) and you will be billed in advance on a recurring, periodic basis most commonly 12 months. The Billing Cycle for your Subscription is outlined in the Agreement.
You agree to pay Typelane any fees for each Service you purchase or use, in accordance with the pricing and payment terms presented to you for those in the agreement.
Typelane may change its fees for Services at any time. Any changes to fees will apply from the start of your next Billing Cycle and you will be informed prior of them. If your use of the Services during a Billing Cycle exceeds the User limit indicated in the Agreement, we may charge you for the additional Users on a pro rata basis for the remainder of that Billing Cycle.
Your Subscription for any Services will automatically renew at the end of each Billing Cycle unless you cancel the automatic renewal of that Service by providing us with written notice 60 days before the end of the billing cycle.
Typelane will store and process Customer Data in a manner consistent with industry security standards. Typelane has implemented technical, organizational, and administrative systems, policies, and procedures to help ensure the security, integrity, and confidentiality of Customer Data and to mitigate the risk of unauthorized access to or use of Customer Data.
Typelane will maintain residual backup copies of Customer Data made in the ordinary course of business by Typelane, for the sole purpose of maintaining appropriate disaster recovery practices.
In this Agreement,Confidential Information means any information disclosed by a party (the Discloser) to the other party (theRecipient) in connection with the use of the Services that is marked confidential or would reasonably be considered as confidential under the circumstances. Customer Data is the Customer’s Confidential Information. Confidential Information does not include any information that:
The Recipient must:
The Client acknowledges and agrees that Typelane and/or its licensors own all intellectual property rights in the Services, the Documentation and the Typelane software. Except as expressly stated herein, this Agreement does not grant the Client any rights to, under or in, any patents, copyright, database right, design right, trade secrets, trade names, trade marks (whether registered or unregistered), or any other intellectual property rights or licences in, to or in respect of the Services, the Documentation or the Typelane Software.
Typelane confirms that it has all the rights in relation to the Services and the Documentation that are necessary to grant all the rights it purports to grant under, and in accordance with, the terms of this Agreement.
If you provide us with any feedback associated with the Services, Typelane may use that feedback without any obligation to you.
Nothing in this Agreement or from your use of the Services grants you:
You must use the Services in compliance with, and only as permitted by, applicable law. If your use of the Services requires you to comply with industry-specific regulations applicable to such use, you will be solely responsible for such compliance, unless Typelane has agreed with you otherwise. You must not use the Services in a way that would subject Typelane to any industry-specific regulations without obtaining Typelane's prior written agreement (for example, the Children’s Online Privacy Protection Act, the Payment Card Industry Data Security Standard or the Health Insurance Portability and Accountability Act).
You are responsible for your conduct and the conduct of your Users. You must ensure that you and your Users do not:
If a User breaches this Agreement or uses the Services in a manner that Typelane reasonably believes will cause Typelane liability or disrupt others’ use of the Services, then Typelane may request that you suspend or close the applicable User account until the breach has been cured or the use in such manner has stopped. If you fail to comply with such request, then Typelane may suspend or close the applicable User account.
This Agreement begins on the date you sign the agreement or first use the Services (whichever is earlier), and continues until your Subscription ends or otherwise terminates, or if this Agreement is terminated (theTerm).
Either party may terminate this Agreement by providing the other party with written notice of termination 60 days prior to expiration for the agreement / billing cycle. Typelane may terminate this Agreement for any reason by providing at least 90 days’ written notice to you.
If we make a change to the Services resulting in an overall material decrease in functionality of the Services, you may terminate this Agreement immediately by providing notice to Typelane. Upon receiving notice of termination from you, Typelane will provide you with a pro rata refund of any fees prepaid by you applicable to the period following the termination of this Agreement.
In no event will expiration or termination of this Agreement relieve you of any fees
Each party represents and warrants that:
You will indemnify, defend, and hold harmless Typelane from and against all liabilities, damages, and costs (including settlement costs and reasonable lawyers’ fees) arising out of a third-party claim regarding or in connection with:
Typelane will indemnify, defend, and hold you harmless from and against all liabilities, damages, and costs (including settlement costs and reasonable attorneys’ fees) arising out of a third party claim that the technology used to provide the Services to you infringes any Intellectual Property Rights of such third party. However, in no event will Typelane have any obligations or liability under this Section arising from:
Except as expressly provided in this Agreement and to the extent permitted by applicable law, neither party makes any warranties of any kind, express, implied, statutory, or otherwise, including those of merchantability, fitness for a particular purpose, and non-infringement. Typelane provides the services on an “as is” basis and, except as expressly provided in this Agreement and to the extent permitted by applicable law, we make no representations regarding the availability, reliability, or accuracy of the Services, or regarding any Customer Data or other content associated with your account.
To the extent permitted by applicable law, the aggregate liability of either party arising out of or in connection with this Agreement will not exceed the total amounts paid by you to Typelane under this Agreement during the 12 months prior to the event giving rise to the liability.
Before commencing any form of litigation, including court proceedings, professional mediation or arbitration, each party agrees to:
This Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with Swedish Law. Each Party irrevocably agrees that the courts of Sweden shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement or its subject matter or formation (including non-contractual disputes or claims).
Neither party will be liable for inadequate performance to the extent caused by a condition (for example, natural disaster, act of war or terrorism, riot, governmental action, or general internet disturbance) that was beyond the party’s reasonable control.
All notices must be in writing and will be deemed given when:
Notices to Typelane must be sent to Typelane, Katarina Vägen 15, or to email@example.com. Notices to you may be sent to the email address associated with the Customer Contact details in the agreement. You must keep the contact details associated with your account current and accurate by notifying Typelane's Customer Success team when your contact details change. You may grant approvals, permission, extensions, and consents by email.
If any provision of this Agreement is determined to be unenforceable by a court of competent jurisdiction, that provision will be severed from this Agreement and the remaining terms will remain in full effect.